Terms & Conditions
All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.
Taxes & Duties
We invoice all transactions and charge all taxes as per regulation. We charge the relevant GST depending on the item being shipped. We are GST compliant and provide GST compliant invoicing with relevant HSN codes. Payment methods we accept payments via Net Banking, NEFT/RTGS, Debit Cards, Credit Cards, UPI through any platform.
All our orders are primarily placed online through the store, there might be instances where over the phone assistance is provided. After you place your order, we will send you an e-mail acknowledgement. Our phone and email addresses are available in the contact us section of website. Order is processed upon confirmation of payment. By placing an order on www.kamcoeshop.in you agree that you are buying for your business or home needs. If we are not able to fulfil your order then we will refund your entire amount within 10-15 business days. If order time exceeds what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount.
Order can only be cancelled before the shipment. After shipment it cannot be cancelled. Once order get cancelled amount will be refunded for ‘prepaid orders’.
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on kamcoeshop.in
- Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor or manufacturer, the product will be cancelled.
- If area falls under “Non-Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
- Suspected fraudulent information.
In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at (firstname.lastname@example.org) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.
Guidelines for Returns & Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
- In case of returning the product, customer needs to inform us within 2 daysof receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
- If the product is delivered defective or damaged, in that case, customer needs to inform us through Register email IDand sent it to (email@example.com) or Call us at +91 9056690909(Helpline Number) within 48 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
- Products marked as “non-returnable” on the product detail page cannot be returned such as Electronics Spares.
Returning a Product
There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us through reputed couriers only. Once, the product is received by us, then we will reverse the courier charges.
Steps to follow to Return a Product
- Customer needs to inform us through call/email within 2 days of receiving the order.
- Product should be unused.
- Invoice should be available.
- We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
- Customer needs to pack the product with Brand packing & paste the invoice on it.
- Customer will hand over the product to the courier boy.
- Once the pickup is done, product will be sent to us by the courier partner.
- After receiving the product, quality check will be done over the product by our team which takes 2 business days.
- If product is found damage/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.
In some cases, where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own only through reputed couriers at the below mentioned address after the request for reverse pickup is raised:
The Krishna American Oil Co., E-Shop Section, Adj. SD College, Madan Flour Mill Chowk, Jalandhar – 144 001 (Punjab)
Once sent, customer needs to share the Courier slip along with the following bank details at firstname.lastname@example.org
- Account number
- Account holder name (Same as registered with www.kamcoeshop.in)
- IFSC Code
- In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case, customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
Other Terms and Conditions
- Products marked as “non-returnable” on the product detail page cannot be returned such as Electronics spares.
- Product Purchase under clearance sale will not be covered under Return policy.
- Products sold as combo can’t be returned individually.
- Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
- Credit/Debit Card/Net Banking/Wallets – 5-7 business days
- If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id email@example.com registered e-mail id.
- Account number
- Account Holder name
- IFSC Code
- After receiving the required information for refund, refund will be processed in 5 business daysand same will reflect in your account in another 2-4 business days.
Delivery Period will be 3 to 15 days depends on the deliverable area. In case product could not be delivered due to out of delivery area then the refund will take affect as per our policy.
Delivery time may be affected due to any uncooperative situations such as COVID Restrictions/Natural Calamities/Breakdown etc. which are beyond our control. In this case no cancellations or refund request will be applied.
Logistics expense deduction
In the case of a pre-paid or a part paid order is cancelled after the consignment has been shipped, the customer will only receive an amount as a refund which is exclusive of the shipping expense charged to him.
Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
The purchase is not contingent upon a product demonstration. The purchaser shall satisfy himself with the product as desired, including any product demonstration or verification of any function, before buying. Any brand or its authorized dealers, including online sellers, shall not be liable to give any on-site demonstration after purchase of any of the product.